Frequently Asked Questions

1) Why am I still in a ‘Pending’ status?

We are still asking that our Firearms bidders please scan and email a copy of their Firearms license and the Front of their Driver’s license. We have asked this since we began offering Online Bidding as an option for our customers. If you were to attend an auction ‘Live’ in the building, we would ask to sight both your Firearms and Drivers licenses and would compare the photos on each to insure we had the right person. NO ONE, by law, is to use any license other than their own to purchase Firearms. As we are not able to see our Online bidders, we ask that they either scan and email or take a photo and text (780- 206-0192) the two documents to us. This is a ‘One Time’ request.

2) How are my purchases shipped?

All purchases – other than Ammunition – are shipped via Canada Post. **Please refer to our ‘Shipping’ section. Ammunition is shipped via Purolator Courier. Please Note: Ammunition can be heavy, therefore, can be expensive to ship.

3) When will my purchases be shipped?

As we are working with limited staff, we will be packaging all purchases as quickly as possible following the auction. It is our usual routine to determine freight costs, add the amount to your invoice then process payment on the credit card provided when you registered to bid online. A paid invoice is then emailed with your tracking number. ***If you wish to pay by e-transfer – you MUST advise our office by noon Monday following the auction. We will then discount your buyer’s premium, add your freight costs and email you a copy of the outstanding invoice. We MUST be in receipt of payment in FULL within 24 hours of sending your invoice otherwise your credit card will be charged. All purchases will be shipped as quickly as possible after payment in FULL has been received. We are anticipating all shipments to be made within two weeks of the auction.

4) When will I receive my Restricted or Prohibited firearm?

Firearms in Miramichi, N.B. is operating with limited staff. We will be contacting the Firearms department following the auction to initialize the transfer process. We would ask that everyone please be patient with both our office and theirs.

5) What if I want to Pick-up my purchases?

We must insist that anyone wishing to pick-up their purchases contact the office (780-348-5414) within two (2) days of the auction to make an appointment for “Curb Side” pick-up. If you arrive and have not made an appointment you will not receive your goods.